Local Service & Support

Unmatched service - local Cummins Allison support

Cummins Allison technicians are noted for their proactive focus, expertise, quick response times and customer service orientation. Rigorous training is conducted at our facilities to ensure that our service technicians are equipped with the comprehensive product and application knowledge needed to keep your business operating at peak efficiency. With a nationwide team of factory trained service engineers with access to local parts inventories, we provide service coverage that is unmatched in the industry.

 

Service Support includes:

  • Highly-trained local service technicians

  • National Field Service Department

  • Cummins Allison Worldwide Service Organisation

Cummins Allison branch warehouses and service vehicles are equipped with the parts necessary to complete most repairs. Exceptions can be completed on the following business day by placing an emergency part order.

Response time is generally within eight business hours from the time the call is received. Service requests made outside of normal operating hours, including holidays and weekends, are dispatched on the next business day.

In the United Kingdom and Ireland, customer service hours are 9am to 5pm Monday to Friday. Technician hours are 9am to 5pm.