Cummins Allison Ltd is committed to keeping your equipment up and running so your organisation performs at its best.
Our highly-trained technicians are noted for their proactive focus, expertise, quick response times and customer service orientation. Rigorous training is conducted at our facilities to ensure that our technicians are equipped with the comprehensive product and application knowledge needed to keep your business operating at peak efficiency. With immediate access to local parts inventories, we provide service coverage that is unmatched in the industry.
With a single phone call, you can conveniently access our service operations and our warehouses and service vehicles are equipped with the parts necessary to complete most repairs. Exceptions can typically be completed on the following business day by placing an emergency part order. We make every effort to minimise your downtime when repairs are needed.
In the United Kingdom and Ireland, our offices are open 7 days a week allowing you to log technician visits as soon as the need arises.Customer service hours are 9am to 5pm Monday to Friday, 9am to 4pm Saturdays and 10am to 5pm Sundays. Technician cover is available 7 days a week in line with SLA agreements.
In 2018, Cummins Allison Ltd was awarded ISO 9001 and ISO 27001 certification by the British Assessment Bureau. By meeting the extensive criteria for these standards, Cummins Allison is recognised for their commitment in streamlining and improving internal processes, with a strong focus on customer needs and quality of service delivery in addition to keeping data secure that align with industry best practices and global standards.
The benefits of certification to ISO 9001 include:
Streamlining an organisation’s procedures
Bringing consistency to an organisation’s service delivery
Reducing cost and rework
Improving an organisation’s management practices
The benefits of certification to ISO 27001 include:
Proving to clients an organisation keeps their information secure
Achieving operational excellence
Minimising risk of potential data security breaches
Cummins Allison products are designed to provide maximum productivity with minimal care requirements. However, all machines need regular upkeep and maintenance. Parts that move need periodic cleaning, lubrication and adjustment for optimal performance and long life. Our Preventative Maintenance Agreement (PMA) reduces operating costs by extending the productive life and increasing the reliability of these products.
PMA refers to regular, routine maintenance to help keep equipment up and running, preventing any unplanned downtime and expensive costs from unanticipated failures.
Your covered equipment is inspected and serviced on your premises and includes partial disassembly; vacuuming, wiping and cleaning; plus lubrication and adjustments to factory specifications. Parts are replaced when needed to prevent possible breakdowns.Your machines are thoroughly tested to assure optimum working order.
PMAs include all parts, labour, emergency service, preventative maintenance inspections, and upgrades to existing software during the term of the maintenance agreement. Standard terms are Monday to Friday 9am to 5pm.
If your equipment is business critical then improved SLA’s with increased response times of between 8, 6 and 4 hours over 5 or 7 days are available. Contact your local Cummins Allison representative for more information.
Scheduled inspections find and fix little problems before they become big, unscheduled problems.
Your equipment operates at peak efficiency.
The useful service life of your machines is extended for better return on investment.
Maintenance costs are easy to budget. The PMA cost can be scheduled into your operating budget with no big surprise expenses.
Emergency service for problems that may occur between scheduled maintenance visits is free (during normal business hours).Improved SLA’s with increased response times of between 8, 6 and 4 hours over 5 or 7 days are available. Contact your local Cummins Allison representative for more information.
A preventive maintenance schedule will prevent all equipment failure before it occurs. It will save time, reduce costs, and keep your operation running efficiently and productively.
Contact your local Cummins Allison representative today to learn how a PMA can help protect your business from costly downtime.